Welcome ! Here after you will find answers to the most common questions our partners ask about our products, services, and policies. If you need further assistance, don’t hesitate to contact us via our contact form.
Where are your products manufactured?
All our products are formulated and manufactured in France, ensuring the highest standards of quality and compliance.
What is the shelf life of your products?
Most of our products have a shelf life of 4 years (DLC). We make sure to ship products with the longest possible shelf life. It is important to note that products remain safe for use as long as they have not been opened. After opening, we recommend using the products within 9 months for optimal quality and safety.
Is the Demake S product available for purchase?
Yes, the Demake S product is currently available. All products should be available in our warehouse. For stock updates and availability, please refer to our B2B portal or contact our sales team.
Where can I find photos of your products?
All product images are available in the "Product Images" section of our B2B portal. You can view and download them individually or in bulk.
What is the preparation and delivery time for orders?
Our standard processing time is 2-5 business days, depending on the order size and product availability. Delivery times vary based on the destination and chosen shipping method.
Where can I find photos of your products?
All product images are available in the "Product Images" section of our B2B portal. You can view and download them individually or in bulk.
What are your MOQ requirements?
Our minimum order quantity (MOQ) is 1 carton per product. Please consult the product sheet on our B2B portal for specific details regarding packaging and quantities.
Do you offer product samples?
Yes, we provide samples for B2B partners upon request. Please contact our sales department via our contact form to learn more about sample availability and conditions.
Are all products available for bulk or wholesale sales?
Yes, most of our products can be sold in bulk. However, certain formulations may have specific packaging requirements. Contact us to discuss custom orders or bulk options.
What is your policy on returns and claims?
We accept returns under certain conditions. We kindly ask you to contact us via our contact form for more details on our returns and claims policy.
Do you have any special conditions for partnerships and collaborations?
Yes, we offer tailored partnership solutions. We provide complimentary quantities based on the volume purchased. For more details, reach out to our partnership team via our contact form.
Can I add personalized notes or specifications to my orders?
Yes, you can include notes or special requests when placing your order. Our team will review and confirm any custom requirements.
I am experiencing a technical issue on the B2B portal. What should I do?
If you encounter any technical issues, please reach out to our technical support team via our contact form. We will assist you as promptly as possible.